Max is an intelligent virtual host who knows and understands your customers and empowers teams to deliver a superior customer experience. Max recognizes your customers and alerts you of their presence in your venue, while provding a unique Engagement Scorecard that keeps you up to date on customer activity and engagement.
Max’s capabilities include
Recognizes your customers and notifies you as they arrive.
Deliver triggered alerts based on micro-location, customer segment or loyalty membership level.
Use micro-location services to find customers in your venue in real-time to deliver superior customer service.
Calculate an updated engagement score for each customer based on their level of engagement.
Customer Quick Reference Card
Deliver a Customer Engagement Scorecard to your team upon request for quick reference.
Provides real-time insight into customers activity and interests.
White Glove Service
Enable White Glove treatment for VIP or loyal, frequent customers from coordinated teams.
Max becomes a necessary Cisco Spark teammate by watching over customer activity and enabling superior service.
Add Value to WiFi
Max will be up and running in as little as a day with leading WiFi location solutions from Cisco and Cisco Meraki.
Integrates with other systems, including your loyalty system, to further enrich the customer scorecard.
Max is available for leading Collaboration solutions