Partnership Brings Together an Established Digital Integrator With a True B2C CRM and Omni-Channel Customer Engagement Platform
ATLANTA, GA — (May 28, 2014) – After months of considering local and national technology partners, Macquarium announced today that it has partnered with CX Technologies, an Atlanta customer experience solutions company known for their B2C CRM platform ENGAGEcx. CX Technologies’ omni-channel customer engagement platform ENGAGEcx provides end-to-end visibility on the effectiveness of an organization’s customer experience and engagement strategy. This unprecedented level of detail offers a unique and structured view throughout a customer’s journey – encompassing both interactions and actions – across all channels. As a result, ENGAGEcx is able to analyze all event data and present insights that occur at the point of intersection between customers, channels, events and associates.
“We took our time to choose the right technology partner, one that would complement our core strategy and design competencies. “CX Technologies’ unique platform and customer centric philosophy is aligned with Macquarium’s methodologies. We expect this partnership to significantly increase our client base and allow us to transform how brands interact with their customers,” stated President, Carlos Pimenta.
ENGAGEcx was created by Georgia natives David Trice and Eric Bleke, long time technology and software solution experts. “We are enthusiastic about our partnership with Macquarium, an established company full of talented and dedicated individuals who understand the business of customer loyalty,” stated Eric Bleke. “We are very excited about our future together.”
For over two decades, Macquarium has been providing end-to-end digital services to industry leaders in the retail, financial, travel & hospitality, and food service sectors. As a digital agency specializing in customer experience, Macquarium helps brands cultivate emotional connections with their customers. Macquarium uses insights gained from understanding customer needs and behaviors to reimagine and amplify cross-channel experiences that connect, engage, and entertain. Macquarium is headquartered in Atlanta with offices in Houston and Washington D.C.
For more information visit www.macquarium.com
About CX Technologies™
CX Technologies™ is a customer experience solutions company and the provider of ENGAGEcx, the only omni-channel customer engagement platform designed to deliver fully integrated, uniquely personalized customer journeys. With nearly 10 years of research and development incorporated into the platform, ENGAGEcx enables organizations of any size to integrate and consolidate customer interaction information across all channels in order to deliver real-time, personalized touch points at every step of the customer journey. For more information visit www.engage.cx