Company News

Introducing Max by ENGAGEcx

by David Trice on April 16, 2018

ENGAGEcx Introduces Max an Intelligent Virtual Host for Brick-and-Mortar Brands that answers, Who’s in your store?

ENGAGEcx announces a major update of their In-Venue Customer Engagement platform, featuring intelligent chatbot capabilities. Max is an intelligent virtual host who knows and understands your customers and empowers teams to deliver a superior customer experience. Max recognizes your customers and alerts you of their presence in your venue. Max provides a unique Engagement Scorecard that keeps you up to date on customer activity and engagement. Max can automatically create Spark rooms for specific customers to ensure an exceptional level of service. Max keeps track of all the important details so you can take care of your customers with an entirely new level of service.

Max is Designed to Unify Customer Knowledge in Real-time

“Cross-functional teams in physical spaces have long had the impossible task of trying to immediately recognize their customers and understand their intent while orchestrating the right level of service,” says David Trice, CEO of ENGAGEcx. “Max provides a collaborative interface that interacts with our real-time engagement platform to inform and empower employees to deliver superior service as never before.” Max is designed to leverage the ENGAGEcx in-venue Location and Engagement services to unify customer knowledge in real-time.

A few of Max’s capabilities include:

  • Recognizing your customers and notifies you when they arrive on site.
  • Delivering triggered notifications based on customer segments
  • Locating customers in your venue in real-time to aid in customer engagement
  • Searching across zones in your venue for a precise customer location
  • Automatically creating collaboration rooms to deliver focused customer service
  • Delivering an Engagement Scorecard upon your request for quick reference

Learn more Here.

Max is available via Cisco Spark

Max is now available for use via the Cisco Spark enterprise collaboration platform that has been recognized as Market Leading in Gartner’s 2017 Magic Quadrant for Unified Communications.

With Max, ENGAGEcx provides a unique integration across leading products in the Cisco portfolio. ENGAGEcx is recognized for its market-leading ability to illuminate customer behavior via its in-venue Location Services that sit atop Cisco and Cisco Meraki. Max connects this real time customer journey to a team oriented, collaboration platform in Cisco Spark in order to empower employees with visibility into their customers behavior.

ENGAGEcx Industry Leadership

Recent industry analyst reports have recognized ENGAGEcx In-Venue Customer Engagement leadership. Following are some of these reports:

 

About ENGAGEcx

ENGAGEcx is a cloud-based, customer-aware IoT platform that sits at the edge of an organization and observes and engages the customer as they move across the growing array of digital platforms, devices and sensors. ENGAGEcx integrates emerging technologies – such as WiFi, beacons, LiFi, etc. – with existing internal systems to create the backbone for bridging the digital and physical identity and activity of customers. Initially deployed in B2C environment (retail, hospitality, sports & entertainment) ENGAGEcx collects, enhances and transforms data for real-time customer profiles, customer journey attribution, occasion management, improving customer experiences and empowering associates to deliver superior service. For more information visit www.engage.cx.

For more information contact pr@engage.cx.

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David TriceIntroducing Max by ENGAGEcx

Who’s in your Store?

by ENGAGEcx on February 16, 2018

We are excited to be chosen by Cisco to participate in their Cisco Simple campaign and webinar series.  The goal of Cisco Simple is highlight how Cisco simplifies networking, collaboration, security and computing with their integrated new line of cloud solutions.

ENGAGEcx has been chosen as the first partner in this campaign to focus on a key problem for businesses with physical venues, understanding in-venue customer behavior.

Watch the playback here –> CiscoSimple: Who’s in your Store?

 

Digitize Your Destination
ENGAGEcx: On-Site Experience Management
March 14, 2018 1:30pm EST

Do your best customers come and go unknowingly?
Do you promote & hold events—in c-store, hospitality, casino, retail, restaurant, QSR, sports or entertainment—but are unsure who attends?

Maximize the competitive advantage of your venue with on-site experience management. ENGAGEcx is a customer-aware IoT middleware platform that transforms, orchestrates and analyzes data from physical and digital sources in real-time to provide profound new insights into consumer activity, enhancing engagement, revenue and brand loyalty.

This webinar on ENGAGEcx will be divided into three parts…

PART ONE: 10-15 minutes: Overview: What is ENGAGEcx and how can it help your business
PART TWO: 15-20 minutes: Q&A: Our panel of experts answer your questions
PART THREE: 20-25 minutes: Demo: See ENGAGEcx in action

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ENGAGEcxWho’s in your Store?

ENGAGEcx featured in Gartner’s Market Guide for Customer Journey Analytics

by ENGAGEcx on September 6, 2017

Atlanta, GA September 5, 2017 – ENGAGEcx (www.engage.cx) a leading provider of Connected Customer Engagement solutions, today announced it has been featured in the Market Guide for Customer Journey Analytics, 2017 report by Gartner, Inc. The Market Guide evaluates CJA applications that deliver business-critical insights to organizations seeking to understand the customer journey and improve customer experiences.

In an increasingly customer-centric, on-demand world, leading brick and mortar brands are looking for ways to analyze customer, guest and fan behaviors across digital touch points and physical venues. Gartner’s Market Guide for Customer Journey Analytics not only validates the market for solutions to these complex problems but also prescribes a process for Brands to follow to ensure needs are appropriately aligned.

“We are proud to be included in Gartner’s Market Guide for Customer Journey Analytics.  We believe that our inclusion is a result of our unique focus on brands with physical venues,” says David Trice, ENGAGEcx CEO. “Customers in our markets of Hospitality, Restaurant, Retail and Sports and Entertainment need Journey Analytics that span all customer touchpoints, digital and physical.  Our ability to see these journey’s and score engagement is enabling our customers to deliver meaningful ‘Wow’ moments to a highly curated groups of customers in real-time in a way that both improves relationships and drives revenue.”

Connecting Digital Activities to Physical Venues…in Real-time

ENGAGEcx connects individuals across physical spaces and digital activity to drive revenues and customer loyalty. Consumer brands with physical venues or stores rarely have visibility to on site customer behavior, causing them to miss revenue opportunities. ENGAGEcx solves this problem in real-time by connecting POS, Ecommerce, CRM, mobile apps and other digital (and largely silo’d) information with on-site (high volume and physically distributed) data collected through sensor-based technologies like Location services, WiFi, Bluetooth, RFID, NFC, etc. With deep emphasis on the on-site behavior, brands finally have a single, real-time view of the consolidated customer journey. The Engagement Score evaluates the relevance of cross-channel customer behavior on every interaction to identify key moments in the journey to engage the right customer. Engaging those with higher scores ensures higher conversions and ultimately revenue.

Those interested in learning about ENGAGEcx and Customer Journey Analytics can download a copy of the report here.

Required Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Gartner “Market Guide for Customer Journey Analytics, 2017” by Jason Daigler, Jim Davies, Brian Manusama, Guneet Bharaj

About ENGAGEcx
Located in Atlanta GA, ENGAGEcx is a leader in Connected Customer Engagement and provides an on-demand, cross-channel customer profile that connects online, digital engagement with sensor-based, on-location customer activity. Our unique approach provides real-time access to highly engaged customers via an engagement score and deep behavior analytics that enables our customers to identify and target customers that will drive revenue and improver customer relationships in real-time. Please visit us at www.engage.cx to learn more.

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ENGAGEcxENGAGEcx featured in Gartner’s Market Guide for Customer Journey Analytics

ENGAGEcx named Gartner Cool Vendor

by ENGAGEcx on May 25, 2017

Click here to get a copy of the report

Atlanta, GA May 25, 2017 – ENGAGEcx (www.engage.cx) a leading provider of Connected Customer Engagement solutions, today announced it has been named in the Cool Vendors in Digital Commerce, 2017 report by Gartner, Inc. The annual Cool Vendor report evaluates emerging vendors that provide innovative, impactful and intriguing technologies.

According to the report, “Commerce initiatives seek to increase profits, improve customer experience and develop long-lasting relationships with customers. The Cool Vendors in digital commerce for 2017 place a special emphasis on using data and commerce infrastructure to better understand and serve customers.”

“We are proud that Gartner has recognized us for the innovative work we are doing in the area of Connected Customer Engagement and our specific emphasis on completing the digital-to-physical customer journey,” says David Trice, ENGAGEcx CEO. “Our customers agree as they are choosing ENGAGEcx because our innovations in real-time, profile-driven customer journeys, deep on and off-site location insights and delivery of a cross-channel Engagement Score provide the ability to both improve customer relationships and drive revenue.”

Connecting Online to Offline…in Real-time

ENGAGEcx is a multichannel, connected customer engagement solution that bridges the online and offline journey to drive revenues and customer loyalty. Consumer brands with physical venues or stores rarely have visibility to on site customer behavior, causing them to miss revenue opportunities. ENGAGEcx solves this problem in real-time by connecting POS, Ecommerce, CRM, mobile apps and other digital (and largely silo’d) information with offline (high volume and physically distributed) data collected through sensor-based technologies like WiFi, Bluetooth, RFID, NFC, etc. With deep emphasis on the in-venue behavior, brands finally have a single, real-time view of the consolidated customer journey. The Engagement Score evaluates the relevance of cross-channel customer behavior on every interaction to identify key moments in the journey to engage the customer. Engaging those with higher scores ensures higher conversions and ultimately revenue.

Those interested in learning about innovations in digital commerce that drive revenue and loyalty can download a copy of the report here.

Required Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner “Cool Vendors in Digital Commerce, 2017” by Jason Daigler, Sandy Shen, Penny Gillespie, Magnus Revang, Mike Lowndes, May 22, 2017

About ENGAGEcx
Located in Atlanta GA, ENGAGEcx is a leader in Connected Customer Engagement and provides an on-demand, cross-channel customer profile that connects online, digital engagement with sensor-based, on-location customer activity. Our unique approach provides real-time access to highly engaged customers via an engagement score and deep behavior analytics that enables our customers to identify and target customers that will drive revenue and improver customer relationships in real-time. Please visit us at www.engage.cx to learn more.

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ENGAGEcxENGAGEcx named Gartner Cool Vendor

Universal Personalization™: The simple secret to instant revenue

by David Trice on January 5, 2015

How Universal Personalization™ unlocks 5-10% increases in revenue

Screen Shot 2015-01-05 at 10.32.24 AMTo sell to a customer, a company needs to know the customer.  It’s a pretty simple concept but, in today’s world of constant connectivity, can be very difficult to execute.  To know the customer over time, a company must study his behavior, read his signals, and understand his intent – all of which require the compilation and analysis of data, and even more critically, taking the right actions on that data.

According to McKinsey’s DataMatics 2013 Survey, companies that use analytics extensively are “twice as likely to generate above-average profits as those who don’t. They also:

  • outperform their peers across the entire customer lifecycle,
  • are nine times more likely to enjoy superior customer loyalty, and
  • a whopping 23 times more likely to outperform less analytical peers on new-customer acquisition.”

Universal Personalization unlocks 5-10% more revenue

The key to unlocking these significant milestones is “Universal Personalization™, or the ability for a company to recognize all customers across all channels – no matter who they are or what device they are using.  This is a key concept, because according to Google, customers now “move seamlessly between devices – sequentially, simultaneously, and interchangeably.”

Once a customer has been recognized, he or she must be greeted consistently across all touchpoints.  As McKinsey notes in its DataMatics survey: “The objective of recognition and responsiveness is to turn new customers into loyal repeat buyers or to ensure that a long-time customer whose loyalty is wavering doesn’t leave for a competitor. Our research shows that this kind of personalization can deliver five to eight times the ROI on marketing spend and lift sales 10% or more.

Find 5-10% more revenue in your customer engagement approach

The right analytical software tools tracks patterns of  behavior across all channels, helping the company treat a customer according to his or her needs, and increasing the likelihood of developing customer loyalty. The Engage.CX platform accomplishes each of these objectives, in part, by interfacing with apps, systems, and devices.  Imagine being able to recognize and present the same offer or greeting to a specific customer, no matter if they are on the website, on their phone, or checking out at a point of sale terminal.  If you want to see the benefits of Universal Personalizationincluding the revenue lift–start a free trial of Engage.CX today.

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David TriceUniversal Personalization™: The simple secret to instant revenue

Touchpoint Dashboard Partners with ENGAGEcx to Offer a End-to-End, Digital Customer Experience Management Solution

by ENGAGEcx on October 7, 2014

Touchpoint Dashboard, LLC (TouchpointDashboard.com), the world’s first and leading customer journey mapping platform, has joined forces with ENGAGEcx (Engage.cx), the premier omni-channel customer engagement execution platform.

tpd

The two firms will leverage the complementary capabilities of their independent cloud-based systems to deliver greater value to their clients and offer the global marketplace a complete, end-to-end customer experience management solution.

This announcement comes on the heels of the joint Touchpoint Dashboard, ENGAGEcx presentation delivered at the 2014 National Customer Experience Day networking event in Atlanta on Oct. 7.

“ENGAGEcx offers impressive CRM technology, and its leadership team brings extensive customer experience expertise to the table. Our tools complement each other perfectly, and we’re honored to have the opportunity to partner with them,” said Bryan Surface, executive vice president of Touchpoint Dashboard.

According to Surface, the first step a company must take in managing its customer experience is to take an inventory all of touchpoints across all channels and lines of business, map the customer journey, and understand how a customer thinks, feels and acts when doing business with them. Touchpoint Dashboard simplifies and automates that process with its collaborative, intuitive journey mapping tool.

The next step, Surface said, is to take action to make improvements and continuously monitor the customer journey and watch for ways to better serve and engage customers. That’s where ENGAGEcx comes in. The innovative, CRM-like system monitors all aspects of a company’s customer journey as it occurs in real-time. It listens for buying moments through multiple media channels, creates a clear picture of a buyer, and delivers that prospective customer – along with his or her personalized buying profile information – to the right sales expert, in the right location, at the right time.

“This partnership will automate and dramatically transform the way businesses manage their customer experience,” said David Trice, co-founder and CEO of ENGAGEcx. “By giving our respective clients the option to couple Touchpoint Dashboard and ENGAGEcx together, we will close the loop that so obviously exists in the marketplace between the planning and strategy side of customer experience management—which is addressed with journey mapping—and the implementation of those strategies and overall customer engagement—the area where ENGAGEcx excels.”

For now, Touchpoint Dashboard and ENGAGEcx will continue to be sold independently through their respective websites. The companies are, however, exploring opportunities to integrate their technology.

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ENGAGEcxTouchpoint Dashboard Partners with ENGAGEcx to Offer a End-to-End, Digital Customer Experience Management Solution

ENGAGEcx Announces JourneyScaping™

by ENGAGEcx on August 29, 2014

Now companies can digitize customer journeys, execute CX strategies and measure CX performance across all touch points in a single platform.

 

journeyscaping

ATLANTA – September 2, 2014 – ENGAGEcx, the world’s first and only Customer Engagement Execution platform today unveiled JourneyScaping™ with ENGAGEcx.  ENGAGEcx is a SaaS solution that delivers omni-channel customer engagement to eliminate customer experience failures caused by application, departmental and functional siloes that hinder today’s organizations.

With JourneyScaping, companies can consolidate all customer touch points, spanning digital and physical, into a single measurable journey and present a consistent, personalized experience to consumers regardless of where, how or with whom they engage.

“ENGAGEcx is a remarkable platform,” said Carlos Pimenta, President of Macquarium.  “Following a recent demonstration, a senior executive of a large financial services firm commented, “I’ve been actively involved in customer experience management for over 2 1/2 years and have never seen a solution like ENGAGEcx.  It’s not just in the white space between CRM, marketing automation and journey mapping solutions – it’s in the bleached white space.”

The emergence of the on-demand, digital-physical-mobile customer has permanently altered how brands engage with their customers.  Brands are under intense pressure to satisfy customer expectations for a consistent and personalized experience.  Specifically:

  • Customer needs and preferences are very different across micro-segments.  “One size fits all” does not satisfy the expectations of customers in today’s world.
  • The “Do it Now” customer expects needs to be addressed with precision and expertise on every interaction.  The reward for performance is customer loyalty and advocacy.  The penalty for non-performance is more than just a lost customer – social media provides a platform for any unhappy consumer to broadcast their bad experience globally.
  • Functionally oriented systems, processes and employees are designed to support the performance of a department, but were not designed to deliver a seamless customer experience – often resulting in customer disappointment, abandonment and erosion of brand equity.

“JourneyScaping enables companies to digitize the walls of post-it notes used to capture customer journeys into an enterprise platform that institutionalizes the process,” said David Trice, CEO.  “For the first time, companies can take their customer experience strategy and, with ENGAGEcx, digitize their customer journeys, execute personalized CX strategies and monitor performance in one integrated platform.”

JourneyScaping with ENGAGEcx enables:

  • Customer Engagement through open, easy to use channels and APIs that enable truly authentic, Digital & Human-to-Human (H2H) interactions
  • Programmatic micro-segment engagement strategies to drive bottom line performance
  • Automatic mapping of real-time customer events to engagement life-cycles with the capture of sentiment on every event
  • Employee CX Empowerment via an “in the moment” customer dossier and event timeline
  • Enterprise delivery of customer journey information to cross-functional teams through Apps, Widgets and soon Wearable devices
  • Performance Measurement through a Customer Value Index and CX Analytics
  • Easy Big Data, Multi-dimensional Analysis via revolutionary data orchestration

Pimenta added “we are excited about our ENGAGEcx partnership. Their platform allows us to track the holistic customer journeys, and it can be used in unique, contextual and personalized ways to enrich the customer experience.”

ENGAGEcx provides its solution to companies in the Hospitality, Gaming, Finance, Retail, Professional Sports and Healthcare industries.  You can learn more at www.engage.cx or visit us at our next event at G2E (Global Gaming Expo) September 30, 2014 in Las Vegas, NV.  Booth 1532.

ENGAGEcx™ is the world’s only Customer Engagement Execution platform.  ENGAGEcx is designed from the ground up to deliver fully integrated, uniquely personalized customer journeys; empower employees to play a critical role in the customer experience; and analyze CX program performance in a single, easy to use application. With nearly 10 years of research and development incorporated into the platform, ENGAGEcx enables organizations of any size to integrate and consolidate customer interaction information across all channels in order to deliver real-time, personalized touch points at every step of the customer journey.

You can download our JourneyScaping with ENGAGEcx whitepaper here.

 

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ENGAGEcxENGAGEcx Announces JourneyScaping™

ENGAGEcx to Showcase Virtual Host℠ at Global Gaming Expo (G2E) Sept 30-Oct 2

by ENGAGEcx on August 21, 2014

G2EHospitality and gaming executives from around the globe will have the opportunity to see and experience the first-ever Virtual Host platform at the G2E conference in Las Vegas, September 30 – October 2.

Powered by ENGAGEcx, the Virtual Host platform allows casino properties to deliver white glove VIP service to a broader range of guests than ever before.  Using cutting-edge omni-channel technology, the Virtual Host enhances personalized experiences for targeted personas resulting in increased gaming revenue, non-gaming revenue and customer loyalty.

ENGAGEcx (www.engage.cx) is an incredibly elegant, cost-effective, and fast way to bring the best of all worlds together in a way that serves each and every one of your customers exactly how they want – with a personalized, human touch.

G2E  (http://www.globalgamingexpo.com/) delivers the most comprehensive look at the international gaming and hospitality industries with five days of exclusive product launches, trend forecasting, cutting-edge discussions and industry-leading speakers.

Please visit us at Booth #: 1532

Get your free Exhibit Pass Here – G2E Pass

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ENGAGEcxENGAGEcx to Showcase Virtual Host℠ at Global Gaming Expo (G2E) Sept 30-Oct 2

Macquarium Announces New Partnership with ENGAGE.cx

by ENGAGEcx on May 28, 2014

Partnership Brings Together an Established Digital Integrator With a True B2C CRM and Omni-Channel Customer Engagement Platform

ATLANTA, GA — (May 28, 2014) – After months of considering local and national technology partners, Macquarium announced today that it has partnered with CX Technologies, an Atlanta customer experience solutions company known for their B2C CRM platform ENGAGEcx. CX Technologies’ omni-channel customer engagement platform ENGAGEcx provides end-to-end visibility on the effectiveness of an organization’s customer experience and engagement strategy. This unprecedented level of detail offers a unique and structured view throughout a customer’s journey – encompassing both interactions and actions – across all channels.  As a result, ENGAGEcx is able to analyze all event data and present insights that occur at the point of intersection between customers, channels, events and associates.

“We took our time to choose the right technology partner, one that would complement our core strategy and design competencies. “CX Technologies’ unique platform and customer centric philosophy is aligned with Macquarium’s methodologies. We expect this partnership to significantly increase our client base and allow us to transform how brands interact with their customers,” stated President, Carlos Pimenta.

ENGAGEcx was created by Georgia natives David Trice and Eric Bleke, long time technology and software solution experts. “We are enthusiastic about our partnership with Macquarium, an established company full of talented and dedicated individuals who understand the business of customer loyalty,” stated Eric Bleke. “We are very excited about our future together.”

About Macquarium

For over two decades, Macquarium has been providing end-to-end digital services to industry leaders in the retail, financial, travel & hospitality, and food service sectors. As a digital agency specializing in customer experience, Macquarium helps brands cultivate emotional connections with their customers. Macquarium uses insights gained from understanding customer needs and behaviors to reimagine and amplify cross-channel experiences that connect, engage, and entertain. Macquarium is headquartered in Atlanta with offices in Houston and Washington D.C.

For more information visit www.macquarium.com

About CX Technologies™

CX Technologies™ is a customer experience solutions company and the provider of ENGAGEcx, the only omni-channel customer engagement platform designed to deliver fully integrated, uniquely personalized customer journeys. With nearly 10 years of research and development incorporated into the platform, ENGAGEcx enables organizations of any size to integrate and consolidate customer interaction information across all channels in order to deliver real-time, personalized touch points at every step of the customer journey. For more information visit www.engage.cx

Click Here to Read the Full Press Release

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ENGAGEcxMacquarium Announces New Partnership with ENGAGE.cx

ENGAGEcx™ Spring ’14 Release Delivers True Omni-Channel Customer Engagement to Organizations of All Sizes

by ENGAGEcx on April 10, 2014

B2C CRM Supports Seamless Customer Journeys to Transform Customer Experience

ATLANTA, GA — (April 10, 2014) – CX Technologies™, provider of ENGAGEcx, the industry-leading omni-channel customer engagement platform, today announced ENGAGEcx Spring ’14 Release.  This latest release of ENGAGEcx introduces robust performance analytics to the only customer experience platform that is built from the ground up to deliver fully integrated, uniquely personalized customer experiences and guest journeys.

The ENGAGEcx customer experience technology continually listens across all customer touch points throughout an entire organization, both in-store and online.  It instantly reacts to live interactions from customers and gathers contextual information on location, interest, media, profile and persona to dynamically deliver the customer to the right associate at the right location in real-time, allowing companies to provide a great customer experience.  Once connected, ENGAGEcx empowers the associate with profile and contextual information related to the specific interaction, augmented with additional content.  ENGAGEcx responds, scores and relays content in real-time, ensuring a unique and personalized customer engagement that bridges physical and digital encounters and eliminates frustration caused by siloed legacy systems and processes.

By fully attributing every step of a transaction on each event, ENGAGEcx provides end-to-end visibility on the effectiveness of an organization’s customer experience and engagement strategy through a customer experience dashboard.  This unprecedented level of detail offers a unique and structured view throughout a customer’s journey – encompassing both interactions and actions – across all channels.  As a result, ENGAGEcx is able to analyze all event data and present insights that occur at the point of intersection between customers, channels, events and associates.

David Trice, Co-Founder and Executive Vice President of Products & Customers, indicates that “with the availability of our performance analytics and ability to sign up and easily provision a true omni-channel customer engagement platform directly from our website, this ENGAGEcx release is an important event for the industry.  For example, in as little as an afternoon, we can set up ENGAGEcx for a marketing project looking to connect a conversation from a marketing landing page directly to a mobile sales associate in real time.  Just as easily, we can set up a large enterprise that wants to transform the way it engages with its customers across all channels.”

“ENGAGEcx transforms the way we can interact with our customers and prospects and is the first purpose built B2C CRM on the market. Our associates are empowered with the right information and context to provide a productive and personalized engagement every time, ” said Steve Teel, President & CEO, ServiceCentral Technologies, Inc.  “With the ENGAGEcx solution we have the ability to deliver an exceptional customer experience on every engagement with every customer. ”

The ENGAGEcx Spring ’14 Release is available now at www.engage.cx in a number of editions designed for companies and projects of all sizes.

Click Here to Read the Full Press Release

 

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ENGAGEcxENGAGEcx™ Spring ’14 Release Delivers True Omni-Channel Customer Engagement to Organizations of All Sizes