We wanted to solve a really BIG problem. So we did.
Many years ago we noticed a widening gap between customers’ needs and companies’ abilities to meet them. Customer buying processes were evolving, but the selling process wasn’t and this was causing a lot of pain for large and small companies alike.
After years entrenched in the development and sales of CRM enhancement platforms, Eric Bleke and David Trice decided to address the problem everyone else seemed to be ignoring: how to proactively and uniquely connect customers with the right experience at the exact moment in the customer lifecycle.
See our video here
ENGAGEcx is a cloud-based, customer-aware IoT platform that sits at the edge of an organization and observes and engages the customer as they move across the growing array of digital platforms, devices and sensors. ENGAGEcx integrates emerging technologies – such as WiFi, beacons, LiFi, etc. – with existing internal systems to create the backbone for bridging the digital and physical identity and activity of customers. Initially deployed in B2C environments (retail, hospitality and financial services) ENGAGEcx collects, enhances and transforms data for real-time customer profiles, customer journey attribution, lifecycle analysis, improving customer experiences and alerting associates to customer activity.